Privacy Policy
1. Company Information
- Legal Name: Carissa Enterprise SRL
- Address: Distrito Nacional, Santo Domingo, República Dominicana
- RNC: 133-59686-5
- Legal Contact: legal@carissa.io
- Website: https://carissa.io
2. Commitment to Privacy
At Carissa Enterprise SRL, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
We comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) for users in the European Union and the legislation of the Dominican Republic.
3. Information We Collect
3.1 Information Provided Voluntarily
When you use our contact form, we collect:
- Corporate email: To communicate with you
- First and last name: To personalize communication
- Phone number: For direct contact if necessary
- Country: To adapt our services to your region
- Company website: To understand your business context
- Company size: To offer appropriate solutions
- Area of interest: To direct your query to the correct team
- Description of needs: To understand how we can help you
3.2 Automatic Technical Information
When you visit our website, we automatically collect:
- IP address: For security and analytics purposes
- Browser type and version: To optimize the experience
- Operating system: For technical compatibility
- Pages visited and time spent: To improve our site
- Referring source: To understand how you arrived at our site
3.3 Cookies and Similar Technologies
We use the following tracking technologies:
- Google Analytics (GA4): For website analytics
- Google Tag Manager: For analytics tag management
- Essential cookies: For basic site functionality
4. How We Use the Information
We use your personal information for the following purposes:
- Respond to your inquiries: Contact you about the requested services
- Provide services: Develop personalized proposals
- Improve our services: Analyze market needs
- Marketing communications: Send relevant information (with your consent)
- Legal compliance: Fulfill regulatory obligations
- Security: Protect our website and users
5. Legal Basis for Processing
We process your personal information based on:
- Consent: When you accept our privacy policy
- Legitimate interest: To operate our business and improve services
- Contractual execution: To provide the requested services
- Legal compliance: To comply with legal obligations
6. Sharing Information with Third Parties
6.1 Service Providers
We share information with the following trusted third parties:
- Google LLC: For website analytics (Google Analytics, Google Tag Manager)
- Hostinger: For website hosting and email services
6.2 International Transfers
Your data may be transferred to:
- United States: For Google services (with standard contractual clauses)
- Lithuania: For Hostinger hosting services
6.3 No Sale of Data
We do not sell, rent, or market your personal information to third parties for marketing purposes.
7. Data Retention
We retain your personal information for the following periods:
- Contact form data: 3 years from the last interaction
- Google Analytics: 14 months (automatic configuration)
- Server logs: 12 months for security purposes
- Email communications: 5 years for commercial and legal purposes
After this period, we proceed to securely delete the data, unless there is a legal obligation to keep it for longer.
8. Your Rights
You have the following rights regarding your personal information:
8.1 General Rights
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request the deletion of your data
- Limitation: Restrict the processing of your data
- Portability: Receive your data in structured format
- Opposition: Oppose the processing of your data
8.2 How to Exercise Your Rights
To exercise any of these rights, you can:
- Send an email to legal@carissa.io
- Include your full name and the right you wish to exercise
- Provide sufficient identification to verify your identity
- We will respond to your request within 30 calendar days.
9. Data Security
We implement technical and organizational security measures to protect your information:
- Encryption in transit: HTTPS on the entire website
- Input validation: Form data sanitization
- Bot protection: Anti-spam and honeypot systems
- Restricted access: Only authorized personnel can access the data
- Security monitoring: Logs and alerts for suspicious activities
10. Minors
Our services are aimed at companies and professionals. We do not intentionally collect personal information from minors under 18 years of age. If we discover that we have collected information from a minor, we will proceed to delete it immediately.
11. Changes to this Policy
We may update this Privacy Policy occasionally. Significant changes will be notified through:
- Update of the “last updated” date on this page
- Prominent notice on our website
- Email to registered users (when applicable) We recommend that you review this policy periodically.
12. Contact
For any questions about this Privacy Policy or the processing of your personal data, you can contact us at:
- Email: legal@carissa.io
- Subject: “Privacy Policy Inquiry”
- Response time: Maximum 30 calendar days
13. Compliance with Google Services
This website uses Google Analytics and Google Tag Manager in accordance with:
- Google Analytics Terms of Service
- Google Tag Manager Usage Policy
- Google Privacy Policy
You can opt out of Google Analytics by visiting Google Analytics Opt-out.